AI Transforming the Basis of Trust: Insights from a NinjaOne Executive
In the rapidly evolving digital landscape, Mike Arrowsmith, the CTO of NinjaOne, is a voice advocating for a shift in focus towards trust and security. Arrowsmith predicts an increase in regulatory actions aimed at ensuring AI is deployed securely, as these technologies open up new opportunities and new risks that leaders didn't have to consider just a few years ago.
Arrowsmith believes that not everyone has an intrinsic awareness of risk, and this is compounded by the complexities and compounding risks in the digital world. He states that AI is the most popular topic he gets asked about, and it presents significant risks that companies need to consider.
In response to these growing concerns, more CIOs are adopting trust-focused approaches, and Managed Service Providers (MSPs) are offering additional services related to this. The role of the Chief Trust Officer (CTO) is becoming more common in companies, as they prioritize a trust-based approach in their leadership.
Arrowsmith describes his role as one that weaves trust into every decision made across product and internal operations. At NinjaOne, the trust ecosystem between the company and its partners and customers is crucial, especially in the AI-driven world. Arrowsmith ensures NinjaOne's products are built with a focus on the trust customers place in them to keep them secure.
Organizations should understand their risk posture, including their tolerance for potential risks and what they must secure. Arrowsmith suggests that the leadership model may evolve, potentially leading to the CIO becoming a thing of the past. He emphasizes the need to break down the 'ivory tower' mindset and promote open communication and transparency between various departments.
Several U.S. companies have appointed Chief Trust Officers in recent years primarily to address growing concerns around data privacy, cybersecurity, and to strengthen customer and stakeholder trust amid increasing regulatory demands and reputational risks. However, no specific companies with named Chief Trust Officers and their stated reasons were identified in the provided search results.
Arrowsmith says these regulatory actions will help move away from the 'Wild Wild West' days of AI deployment. Despite more people talking about security than ever before, there are still many who do not approach every facet of their business with risk foundational to their approach. Arrowsmith's role includes data and risk management, as well as overseeing security for various attack vectors.
In conclusion, as businesses continue to adopt AI technologies, the importance of trust and security cannot be overstated. The leadership model may evolve, and the role of the Chief Trust Officer is likely to become increasingly common. Organizations must understand their risk posture and prioritize trust in their decision-making processes to navigate the complexities of the digital world and protect their customers, stakeholders, and reputation.
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