Auschwitz Museum Employs Artificial Intelligence to Counteract Cyber Abuse Spreading Offensive Language

Auschwitz Museum Employs Artificial Intelligence to Counteract Cyber Abuse Spreading Offensive Language

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Auschwitz Museum Tackles Online Hate with Artificial Intelligence

In an ambitious move to combat the onslaught of spam, trolling, and hate speech on its social media platforms, the historic Auschwitz Museum has teamed up with TrollWall AI, a tech startup specializing in real-time AI moderation of toxic comments. The announcement was made last week, revealing the latest weapon in the museum's arsenal to protect the virtual community of remembrance from hate speech.

Paweł Sawicki, responsible for the museum's social media activity, highlighted that the institution is active across multiple platforms including X (formerly Twitter), Facebook, and Instagram. With nearly 2.5 million followers and an average of 4,000 to 5,000 comments daily, maintaining a respectful and accurate representation of Holocaust history is paramount.

The TrollWall AI Solution

The collaboration with TrollWall AI aims to tackle these challenges. TrollWall AI is an AI-based tool that automatically and in real-time hides hateful and vulgar comments on social media pages, adhering to international legal standards on hate speech. Given its multilingual capabilities, it is particularly crucial for the museum.

While the tool does not completely replace human moderators, it provides an additional layer of security, especially on Facebook and Instagram. According to Sawicki, the museum has full functionality of the service and can add various keywords to the system for precision.

Algorithmic Erasure vs. Historical Remembrance

Despite these advancements, the museum has faced issues with social media management. In April, Facebook's content moderation system removed some of the museum's posts. The museum called this incident "algorithmic erasure of history."

Krzysztof Gawkowski, the Minister of Digitalization, addressed the issue, labeling the concealment of posts commemorating Auschwitz victims as scandalous and emphasizing the problems with automatic content moderation.

The History of Auschwitz

Established by Nazi Germany in 1940, Auschwitz initially served as a camp for Polish prisoners. Auschwitz II-Birkenau, set up two years later, became a site of mass extermination of Jews. At least 1.1 million people, mostly Jews, were killed in the Auschwitz complex, which included a network of subcamps.

In 1947, a museum was established on the grounds of Auschwitz I and Auschwitz II-Birkenau, and the site was inscribed on the UNESCO World Heritage List in 1979.

The Importance of Education Through Social Media

The museum's social media initiatives play a significant role in its educational mission. The content shared on the museum's official accounts reaches nearly 2.5 million people, with the largest audience on X (1.6 million followers) and Facebook (556,000 followers). The museum's efforts to moderate content are crucial in ensuring respectful and accurate representation of Holocaust history.

The Future of AI and Historical Honesty

The partnership with TrollWall AI represents a significant step in leveraging technology to preserve the integrity of historical remembrance. As the museum continues to confront challenges in the digital realm, integrating AI tools underscores its commitment to combating hate speech and misinformation to ensure that the memory of the victims is honored and protected.

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1. The Auschwitz Museum is implementing an AI solution from TrollWall AI to combat hate speech on its social media platforms.
2. Pawel Sawicki, responsible for the museum's social media activity, stresses the importance of maintaining a respectful representation of Holocaust history across multiple platforms, including X, Facebook, and Instagram.
3. TrollWall AI is an AI tool that automatically hides hateful comments in real-time, adhering to international legal standards on hate speech.
4. The collaboration with TrollWall AI provides an additional layer of security, particularly for Facebook and Instagram, due to its multilingual capabilities.
5. Issues with social media management, such as algorithmic erasure of history, have arisen, requiring the museum to address the problems with automatic content moderation.
6. The partnership with TrollWall AI signifies a significant step in leveraging technology to preserve the integrity of historical remembrance, as the museum continues to confront challenges in the digital realm.

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