Citizens of Belarus will now have a fresh chatbot for filing complaints, designed and developed by the Ministry of Internal Affairs.
In a bid to modernize and improve its services, the Belarusian government has unveiled two significant digital initiatives. The first is a new social protection portal, while the second is a chatbot designed for citizens to interact with the police online.
The new social protection portal is the brainchild of the Ministry of Labor. This single platform combines all services and information related to social protection, making it easier for users to access essential services. Online appointments with social protection institutions and the ordering of social services, including for loved ones, are now possible through this portal. Additionally, it features an interactive "Accessible Environment" map to help users find barrier-free facilities.
The Belarusian government is also developing a police chatbot as part of its efforts to modernize and improve its law enforcement agencies. This chatbot aims to address growing intolerance towards lawbreakers, particularly in the field of road safety. It is designed to allow citizens to send messages regarding public safety and to facilitate quick problem resolution, specifically for reporting non-payments. The chatbot is intended for use by all categories of citizens in Belarus.
The creation of these digital tools is a response to the growing need for improved communication between citizens and law enforcement agencies in Belarus. The chatbot was announced in the MVD's Telegram channel, and the new social protection portal was previously reported by Our Site.
These initiatives are part of a broader AI project in Belarus and Russia, aimed at developing a sovereign, trustworthy, and objective AI system grounded in what officials call “traditional values.” The police chatbot is designed to support public services and entrepreneurship under government-prescribed traditional values, while the specific operational details of the police chatbot are not yet disclosed.
As for the Ministry of Labor’s updated social protection portal, the search results do not provide direct information. However, given the context of AI development and digital sovereignty efforts in Belarus, it is plausible that the Ministry’s updated social protection portal includes modernized online access to social benefits, labor rights information, and assistance services.
In summary, the Belarusian government has launched a new social protection portal and a police chatbot as part of its ongoing efforts to modernize and improve its services. The police chatbot is designed to support public services and entrepreneurship under government-prescribed traditional values, while the specific operational details of the police chatbot are not yet disclosed. The new social protection portal likely offers digitized access to social security and labor-related services, but specifics are not confirmed.
- The Belarusian government's new social protection portal, overseen by the Ministry of Labor, is a digital tool that provides a single platform for users to access various social protection services, including the ability to schedule online appointments, order social services, and find barrier-free facilities.
- As part of its initiative to modernize law enforcement agencies, the Belarusian government is also developing a police chatbot intended for citizens to use in sending messages about public safety issues, especially for reporting non-payments, with the ultimate goal of promoting road safety and supporting public services and entrepreneurship under government-prescribed traditional values.
