City resumes dumpling sales once more.
In the wake of a cyber-attack on Südwestfalen IT, the city of Bergisch Gladbach is relying on a manual process for issuing parking tickets due to the failure of their automated system. Following the hacker incident, which occurred at the end of October, the internal memory of the devices used for ticket processing has progressively filled up.
As a result, the city has resorted to the old-fashioned method, with parking violation notices being issued on receipts and placed in a plastic bag behind the windshield wiper. These bags are marked with a no-parking sign to ensure visibility. The city advises vehicle owners not to disregard these tickets, as sending a second payment request by mail is currently not an option due to the hacker attack.
Thore Eggert, head of the municipal crisis team in Bergisch Gladbach, emphasizes that the city will not tolerate illegal parking or damage to its finances. Despite the temporary inconvenience, the authority has been recording the tickets and storing them locally.
Eggert used the announcement to promote mobile parking via an app, explaining that this method allows for precise billing through app login and out, with the parking fee being debited directly from the stored account. A list of providers can be found on every parking machine.
The local authority can be contacted by phone at 02202 - 14 -2383, -2397, or -2392 to address any questions resulting from the unusual appearance of the "tickets."
In the aftermath of a cyber-attack, municipalities often conduct a thorough assessment of their systems and restore functionality while keeping the public informed about any disruptions or changes in service. The city of Bergisch Gladbach is no exception, implementing an alternative method for handling parking tickets and continuing their efforts towards digitization.
In the aftermath of the cyber-attack, the city of Bergisch Gladbach has temporarily reverted to manual parking ticket processing due to the failure of their automated system. To ensure digitization efforts continue, the city is promoting mobile parking via an app, which allows for precise billing through app login and out, with the parking fee being debited directly from the stored account.
