Digital complaints skyrocket to 27,000 over a span of eight months, with online marketplaces and illicit websites at the forefront
In a recent report, the Electronic Transactions Development Agency (ETDA) has revealed a rise in online complaints for the first eight months of 2025. Despite a decrease in complaints from 45,181 in 2023 to 35,358 in 2024, the number of complaints has increased by 4,574, or 20.1%, compared to the same period in 2024.
The surge in complaints comes as consumers continue to face a variety of online threats, according to ETDA Director Chaichana Mitrpant. E-commerce scams and illegal websites are the leading causes of these complaints. In fact, online product sales were the most complained about category, with 10,306 complaints, followed by illegal websites with 9,090 complaints.
Unfair business practices and personal data protection issues were also among the top complaints, with 1,382 and 1,421 complaints respectively. Requests for guidance on reporting documents and other issues were the third most complained about category, with 2,460 complaints.
To address these issues, the ETDA is taking several measures. They are expanding the application of their regulations and guides under the DPS law to strengthen platform oversight mechanisms. The agency is also working on enhancing digital literacy nationwide, educating citizens to recognize and respond to online threats.
The ETDA has introduced new regulations to cover online marketplaces and ride-sharing platforms, setting out additional responsibilities for these platforms and providing a structured framework for self-regulation. The agency is also collaborating with other relevant bodies, organizations, and digital platform providers to accelerate regulatory mechanisms.
In addition, the ETDA has launched new free courses to teach people to create and protect their digital identity. They are also promoting the "DPS Trust Every Click" campaign, which fosters a safe digital ecosystem through stakeholder collaboration and awareness-raising.
Despite the growing sophistication of online scams, including AI-driven deepfake fraud, the ETDA is committed to ensuring a safe and secure digital environment for all Thai citizens. This year, they have named 19 online shopping platforms as having risks to cause public damage.
As the digital world continues to evolve, the ETDA remains vigilant in its efforts to protect consumers and promote a safe and secure online environment.
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