Dr. Lal PathLabs Taps Kyndryl for Multi-Cloud IT Management
Dr. Lal PathLabs, a leading diagnostic service provider, has appointed Kyndryl to manage its entire IT infrastructure. This includes on-premises and cloud environments across multiple hyperscaler cloud service providers. The partnership aims to enhance service availability and reduce IT incidents substantially.
Kyndryl's multi-cloud management solution uses AI-based, cloud-hosted models to provide real-time insights into reliability, performance, and availability. This includes a single pane view of server utilization, service requests, ticketing lifecycle, incident analysis, and proactive remediation. During the Covid19 pandemic, Kyndryl helped Dr. Lal PathLabs make critical changes in its iCloud infrastructure daily to meet policymaker requirements.
Bharath Uppiliappan, CEO of Dr. Lal PathLabs, praised Kyndryl for its support in their digital transformation journey. Kyndryl integrates compliance checks such as inventory management, patching, and security health for Dr. Lal PathLabs' iCloud environment and security posture. The improved service availability has enabled Dr. Lal PathLabs to focus on enhancing customer satisfaction and reducing call center workload spikes by a significant percentage.
Dr. Lal PathLabs' partnership with Kyndryl has proven beneficial, with Kyndryl's expertise and strategic alliances with hyperscalers supporting Dr. Lal PathLabs' transformation goals. The company continues to expand its digital transformation initiatives, recently partnering with Orange Health Labs to manage their IT infrastructure in India.
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