Exploration into the mixed cloud environment: Progress in Small and Medium Enterprises' digital modernization
Santander, a leading name in the banking industry, has embarked on a significant digital transformation journey. This transformation focuses on innovation and agility, aiming to provide value propositions for customers and Small and Medium Enterprises (SMEs).
At the heart of this transformation is Santander's website, which offers continuous training and new methodologies for innovation and corporate culture. The bank also provides resources for SMEs, with Manolo Bakes CEO, Pablo Nunño, sharing insights on how technology guides SMEs for growth.
Santander's digital strategy is multifaceted. In 2019, the bank began its cloud journey with a global framework for a single cloud provider. However, recognising the unique needs of each entity, Santander later adopted a multi-cloud strategy in 2020. This strategy allows each entity to adapt to the cloud at their own pace.
Santander works with three leading cloud providers: Microsoft Azure, Google Cloud, and Amazon Web Services. In 2020, the bank launched a global multi-cloud strategy with a different cloud provider. This decision was strategic, aiming to enhance its cloud technologies and increase efficiency.
Santander's data & AI-first strategy is also accelerated through its collaboration with OpenAI. This partnership is expected to drive further innovation in the banking sector.
Innovation is not limited to technology at Santander. The bank's initiatives, such as the One Europe Talks series, cover various topics, including Cloud Computing for beginners. The bank's Work Café concept is another testament to its innovative approach, offering a unique blend of a traditional bank branch and a modern co-working space.
Santander's commitment to innovation is reflected in its annual reports. The 2024 Annual Report, available online, provides information on responsible banking, the Santander Effect, and innovation.
Moreover, SMEs are a priority for Santander. The bank's initiatives, such as the Plard project, aim to boost the operational efficiency of bank card management and issue. Santander X, another initiative, awards prizes to the most innovative companies in the circular economy.
Through its digital transformation, Santander has become a benchmark in the banking industry, transforming its relationship with technology and attracting talented people. The bank continues to innovate, setting new standards in the industry and driving the future of banking.
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