Health Monitoring Aid by Rostelecom: Robot "Ekaterina" Assists Ural Residents in Managing Their Health
In the Ural region, a new service titled "Yekaterina" is now accessible to residents through the unified number 122. The service, named after the regional capital, aims to facilitate medical services and enhance convenience for citizens.
By implementing this voice assistant, the region is making strides towards digitizing its healthcare system. According to Dmitry Lukoshkov, Director of the Ekaterinburg branch of "Rostelecom", the system does more than just automate routine processes – it offers interactive support to patients, providing crucial information and enhancing communication. It is critical to note that the system evolves and adapts to meet real user needs.
The voice assistant streamlines services by assisting with appointment scheduling, supplying information about screenings, and sending reminders for upcoming appointments. After securing an appointment, the assistant politely acknowledges the patient, while offering flexible rescheduling or cancellation options if plans change.
Aside from healthcare applications, this voice assistant developed by "Rostelecom" holds potential for enhancing customer service and optimizing business processes in various sectors, including housing and public utilities, passenger transport, retail, and hospitality.
While specific details about the impact of "Yekaterina" on healthcare and other sectors in the Ural region remain unclear, voice assistants and similar technologies have the potential to revolutionize services by improving efficiency and accessibility. They can streamline administrative tasks, enhance patient experience, facilitate personalized learning, and assist in ordering products and answering customer inquiries. Furthermore, they can significantly benefit individuals with disabilities by providing alternate means of interaction and accessing information.
This voice assistant, named "Yekaterina," developed by "Rostelecom," not only automates routine healthcare processes but also offers interactive support to patients, making use of the latest science and technology. With features like appointment scheduling, health-and-wellness information, and flexible rescheduling, it aims to revolutionize health services in the Ural region. Beyond healthcare, it could potentially transform customer service and optimize business processes in various sectors like housing, public utilities, transportation, retail, and hospitality.
