Healthcare's CM Challenge: Balancing Risks and Benefits
In healthcare, focusing solely on Configuration Management (CM) processes may not yield expected benefits and could discourage IT usage, increasing risks. An accurate CMDB can automate tasks and reduce service interruptions, but creating a comprehensive IT asset inventory is challenging, especially in healthcare with legacy systems.
CM requires a multidisciplinary team, including medical professionals, IT specialists, and experts from various sciences, to ensure clinical, technical, and patient-centered expertise. IT technical staff should design the CM system, not making it an administrative function.
Different types of changes should have different CM processes. Not all changes need approval; documentation and communication suffice. CM offers additional benefits: standardization, technical documentation, and communication. In healthcare, CM primarily reduces risks associated with changes to maintain system availability and reliability.
Effective communication and documentation between IT groups about changes deliver the biggest benefits. To maximize CM advantages, healthcare organizations should involve diverse professionals in system development, tailor processes to change types, and foster collaboration among IT groups.
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