Preparing Theme Park Visitors for an Exciting Ride with the Aid of Clear-Com
In a significant leap forward for communication and operational efficiency, Merlin Theme Parks have implemented Clear-Com's EQUIP intercom system. This hands-free, full-duplex solution has revolutionised the way ride operators, loaders, and platform staff communicate, enabling smoother coordination and faster decision-making [1].
The EQUIP system was first introduced to Merlin Theme Parks by Tyrell, who demonstrated its capabilities at the new Hyper coaster at Thorpe Park. Clear-Com's partnership with Tyrell has been instrumental in the customisation of the EQUIP system for each attraction's unique needs [2].
The system is designed to streamline real-time conversations, providing a natural full-duplex conversation capability that has significantly improved communication among teams. Initially, some team members were hesitant about using the EQUIP system, but they quickly adapted to its use [3].
One of the largest gains from this operational change has been an average improvement of 8-9% across multiple rides. Furthermore, the EQUIP system has contributed to an 18% increase in ride throughput by reducing delays and improving seat filling efficiency [4].
Clear-Com consistently puts boots on the ground to see the sites and understand the needs firsthand. This hands-on approach allows them to make bespoke recommendations on transceiver placement and cabling routes, ensuring the system is tailored to each park's specific requirements [5].
The EQUIP system's integrated battery life, lasting a full operating day, ensures uninterrupted use during park hours, further enhancing operational reliability and safety. This has been evident at the Hyper coaster at Thorpe Park, where the system ensured flawless communication from day one [6].
Ben Turnwell, EMEA regional sales manager, praised Tyrell's role in the success of the project, stating, "Tyrell has been instrumental in the implementation of the EQUIP system at Merlin Theme Parks" [7].
The improved communication and operational efficiency have resulted in a more efficient ride operation process and a better guest experience at the parks. With Clear-Com's excellent aftercare support, someone always available on the phone for discussions and troubleshooting, the EQUIP system is set to continue its positive impact on Merlin Theme Parks [1][4].
[1] Merlin Entertainments Group [2] Tyrell Ltd [3] Clear-Com [4] Thorpe Park [5] EQUIP Intercom System - Clear-Com [6] Clear-Com EQUIP Intercom System Ensures Flawless Communication at Thorpe Park's Hyper Coaster [7] Ben Turnwell, EMEA regional sales manager, Clear-Com
The EQUIP system, provided by Clear-Com, has been customized for each attraction's unique needs by their partner Tyrell, featuring products designed to streamline real-time conversations among team members. The improved communication via this system has led to an increase in ride throughput by 18%, showcasing the impact of gadgets rooted in technology on operational efficiency at theme parks such as Thorpe Park.
