Residents of Dubai are now given the option to submit complaints about potholes and malfunctioning traffic lights via WhatsApp.
In a bid to encourage community participation and ensure prompt action, the Roads and Transport Authority (RTA) of Dubai has introduced Mahboub chatbot. This innovative service allows residents and visitors to report damages to road and infrastructure via WhatsApp.
To use Mahboub chatbot, simply add the official WhatsApp number, +971 58 800 9090, to your contacts. You can then send photos of damaged infrastructure directly through WhatsApp, streamlining the reporting process.
Mahboub chatbot is designed to provide rapid responses to reports and feedback, ensuring that issues such as cracked road surfaces, worn-out pedestrian crossing lines, broken signals or traffic lights, and damaged bus shelters are addressed swiftly. The chatbot can also be used to report issues with pavements, directional signs, and other infrastructure assets.
Meera Al Shaikh, Director of Customer Happiness at RTA's Corporate Administrative Support Services Sector, emphasised RTA's commitment to enhancing community participation in reporting damages. She stated, "By using Mahboub chatbot, we are empowering our residents and visitors to take an active role in the prompt detection of any damages."
The RTA's Mahboub chatbot is not just limited to reporting damages. It can also be used for paying for parking in Dubai, checking for updates, and getting customer support. Using Mahboub chatbot strengthens RTA's corporate reputation and boosts engagement with the public.
Moreover, sending photos of damaged infrastructure through Mahboub chatbot supports the preservation of Dubai's cleanliness and aesthetic appeal. The rapid responses to reports and feedback are ensured through the use of Mahboub chatbot, underscoring RTA's commitment to enhancing community participation in reporting any damages.
In conclusion, the introduction of Mahboub chatbot by the RTA of Dubai is a significant step towards fostering community engagement and ensuring swift action in addressing infrastructure damages. By using this innovative service, residents and visitors can actively contribute to maintaining the city's cleanliness and aesthetic appeal while strengthening RTA's corporate reputation.
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