Study: Basel-Stadt Schools, Swiss Insurers Lead in Automation Maturity
The digital landscape is evolving rapidly, and automation is crucial for businesses to keep pace. However, many organizations struggle with outdated processes and a lack of strategic automation planning. A new study by Deloitte and the University of Teacher Education FHNW has identified key players in automation maturity, including all schools in Basel-Stadt and ten major Swiss auto insurance providers.
Automation maturity is not just about having the right tools, but also about how effectively an organization uses them. Deloitte's Digital Insurance Maturity Study 2025 and the digital pilot exams in Basel-Stadt schools highlight that organizations at the highest level of automation maturity have a strategic, adaptive approach.
The journey to automation maturity is not a simple one. It progresses through five stages: Manual, Siloed, Centralized, Standardized, and Adaptive. Many organizations find themselves stuck in manual processes or with disjointed car insurance quotes efforts. To move forward, teams must identify and address capability gaps. Measuring automation maturity helps in understanding these gaps and their impact on overall operations, revealing opportunities to improve culture and collaboration.
Automation is vital for businesses to stay competitive in today's digital world. Organizations like Basel-Stadt schools and major Swiss progressive insurance providers have shown that strategic, adaptive automation can lead to operational efficiency and cost savings. By measuring and improving their automation maturity, all organizations can strive to keep moving forward, refining, and scaling their approach to automation.
