Support Technician Position Level 2
Mitsubishi Electric Power Products, Inc. (MEPPI) is currently seeking a skilled Technical Support Specialist II to join their team in Hybrid Warrendale, PA. This role involves conducting system analysis, supporting field investigations, and providing expert guidance to both internal teams and external customers to resolve technical issues effectively.
Job Description
The Technical Support Specialist II will perform system analysis to diagnose and address technical problems. They will support field investigations to troubleshoot and resolve issues, and provide expert technical guidance and support to internal teams and customers. Timely communication, resolution, and escalation of customer inquiries or problems are essential for this role. The specialist will also collaborate with sales and engineering personnel on technical matters as needed.
Qualifications
Typically requiring a bachelor's degree in electrical or mechanical engineering, or a related technical field, this role is suitable for candidates with 3-5 years of experience in engineering, technical support, or a relevant field. Strong problem-solving skills and technical knowledge relevant to power products or similar technologies are essential. Excellent communication skills are necessary for interaction with customers and internal departments.
Benefits
While specific benefits for this role were not detailed in the search results, MEPPI generally offers competitive salaries (reported range approximately $105,000 - $110,000 for similar roles) and may provide standard corporate benefits such as health insurance, retirement plans, paid time off, and opportunities for hybrid work arrangements in Warrendale, PA.
Responsibilities
The Technical Support Specialist II will compile and analyse data to identify failure trends, escalate critical issues, and recommend design changes. They will track and resolve field incident tasks, support RCA investigations, and address quality assurance issues. The specialist will also collaborate on the development and refinement of technical support procedures.
The specialist should have strong knowledge of product design, remote monitoring, and system integration. They should be proficient in Microsoft Office and MRP/ERP systems. The specialist will create and distribute technical updates and troubleshooting documents.
Skills and Qualities
The successful candidate should have advanced expertise in field acceptance testing, data analysis, test reports, and troubleshooting tools. They should be familiar with relevant standards such as UL, NEC, and IEC. The specialist should have excellent communication and presentation skills to engage with customers and internal teams.
About Mitsubishi Electric Power Products, Inc.
Mitsubishi Electric Power Products, Inc. is a leading manufacturer of electrical and electronic products. They offer a 401(k) with a company match of up to 4%. MEPPI also provides career development opportunities, including training programs, mentorship, and educational assistance. They offer comprehensive health coverage, covering 90% of the cost for medical, dental, and vision plans. The company is committed to fostering a work environment that encourages growth and innovation.
Interested candidates can apply for the Technical Support Specialist II position at Mitsubishi Electric Power Products, Inc. in Hybrid Warrendale, PA. For the most precise and detailed benefits package, direct inquiry with the company or their HR department is recommended.
- The Technical Support Specialist II, as part of their responsibilities, will leverage their expertise in data-and-cloud-computing technologies, such as MRP/ERP systems, to compile and analyze data to identify failure trends and improve technical support procedures.
- To excel in the Technical Support Specialist II role at Mitsubishi Electric Power Products, Inc., one requires a strong background in technology, including a comprehensive understanding of product design, remote monitoring, and system integration, as well as excellent communication and presentation skills for engaging effectively with both internal teams and external customers.
